Shipping policy

We use Amazon Australia and Australia Post for most of our deliveries and deliver to Australia only with Authority to Leave. You can expect your parcel within 2-8 business days from when it leaves the warehouse. Unfortunately we DO NOT delivery to PO BOX & PARCEL Lockers addresses.

Authority to Leave means the Customer gives permission to the Seller for the product to be left at the requested address, whether anybody is available to accept the delivery or not. Please ensure that you provide an address that can accept a delivery during normal business hours. We do not ship Internationally.

NB: for orders placed between 21st December and 7th January, please allow additional time. Delivery times notified to the Customer are estimates only and we are not responsible for late or non-delivery.

Please check all your order details carefully before processing your order. We will not take responsibility for any product lost or stolen that is addressed incorrectly, due to miss information given on your order form, or where the Customer is not available to accept the delivery.

 

RETURNS AND CANCELLATIONS

We are extremely confident that you will love our products. However if you do not find your item suitable for you we do offer a 30-day returns policy.

If for any reason, you believe the product is faulty/defective in any way, you may request an exchange of opened product.
 We will exchange a faulty/defect product if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear.

If you need to cancel your order, please contact us immediately at info@ninazola.com; we may be able to cancel your order if it has not yet been shipped.
To make a claim, you must obtain a return authorisation number by email. 
Your email must be sent within 30 days of the date recorded on the order receipt and indicate your personal details, invoice number and product, along with the reason you believe the product is faulty to info@ninazola.com. This will enable us to allocate you a return authorisation number & inform you where to send the product believed to be faulty, the product will be replaced and postage and/or handling will be covered by us. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.